PRIVACY POLICY
At He Yi, we hold the trust you place in us in the highest regard. Just as we carefully select and protect the natural raw ores used in our creations, we are deeply committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit heyijewelry.com (the “Platforms”) or interact with our Client Relations Center.
在禾奕（He Yi），我们极其珍视您给予的信任。正如我们精心甄选并呵护作品中的天然原矿一般，我们对保护您的个人信息同样责无旁贷。本隐私政策旨在说明当您访问 heyijewelry.com（以下简称“平台”）或与我们的客户关怀团队互动时，我们将如何收集、使用及保护您的数据。
To provide you with our bespoke services and fulfill your international orders, we collect the following essential information:
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Transactional Data: Your name, billing address, shipping address, and secure payment details required to process your Delivered Duty Paid (DDP) shipments.
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Correspondence & Bespoke Records: Information you provide via our “Write Us” form, email communications, and records of the bespoke pre-shipment videos sent for your approval.
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Digital Footprint: Standard automated data such as your IP address, browser type, and browsing behavior on our Platforms, collected via cookies to ensure our website functions seamlessly.
为了向您提供私享服务并履行国际订单，我们仅收集以下必要信息：
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交易数据： 您的姓名、账单地址、收件地址以及处理完税交货（DDP）物流所需的安全支付信息。
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沟通与专属记录： 您通过“联系我们”表单、电子邮件提供的沟通信息，以及为您发送的发货前专属确认视频的记录。
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数字踪迹： 通过 Cookies 收集的标准自动化数据（如 IP 地址、浏览器类型及浏览行为），以确保我们网站的流畅运行。
Your personal information is utilized strictly to elevate your He Yi experience. We use your data to:
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Process and securely deliver your purchases.
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Provide personalized after-sales care, including maintenance and restringing consultations.
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Communicate important updates regarding your order status or bespoke requests.
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Enhance the security, functionality, and aesthetic experience of our Platforms.
您的个人信息将被严格用于提升您的禾奕专属体验。我们使用您的数据来：
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处理并安全送达您选购的臻品。
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提供个性化的售后关怀，包括深度养护与焕新串绳咨询。
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及时与您沟通关于订单状态或私人定制需求的重要进展。
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提升我们平台的安全性、功能性与美学体验。
He Yi never sells your personal information. We only share essential data with meticulously vetted third-party partners who are bound by strict confidentiality agreements, such as international logistics couriers (e.g., FedEx, DHL) and highly secure payment gateways, purely for the purpose of fulfilling your order. We implement leading digital security protocols to ensure your data remains completely insulated from unauthorized access.
禾奕绝不会出售您的个人信息。我们仅出于履行订单的绝对必要，与经过严格审查且受保密协议约束的第三方合作伙伴（如国际物流承运商及高级别安全支付网关）共享最基础的数据。我们采用领先的数字安全协议，确保您的数据与任何未经授权的访问彻底隔离。
We respect your absolute ownership of your personal data. You have the right to request access to, correction of, or the complete erasure of the personal information we hold about you. You may also opt out of any non-essential cookies or marketing communications at any time.
我们尊重您对个人数据的绝对所有权。您有权随时要求查阅、更正或彻底删除我们所持有的关于您的个人信息。您也可以随时拒绝任何非必要的 Cookies 或退订推广信息。
Should you have any inquiries regarding your privacy or wish to exercise your data rights, our Client Relations Center is at your full disposal:
如您对隐私安全有任何疑问，或希望行使您的数据权利，我们的客户关怀团队将随时为您效劳：
Email: info@heyijewelry.com
Phone: +86 15751529809