AFTER SALE SERVICES
Commitment |
陪伴
At He Yi, we view our creations not merely as jewelry, but as lifelong companions crafted from nature’s rarest ores. We are pleased to offer a suite of dedicated after-sales services, seamlessly coordinated through our online client care team.
在禾奕（He Yi），我们不只将作品视为珠宝，更将其视作源自大自然稀世原矿的终生陪伴。我们很荣幸为您提供一系列专属售后服务，所有需求均可通过我们的线上客户关怀团队为您无缝安排。
At He Yi, we view our creations not merely as jewelry, but as lifelong companions crafted from nature’s rarest ores. We are pleased to offer a suite of dedicated after-sales services, seamlessly coordinated through our online client care team.
在禾奕（He Yi），我们不只将作品视为珠宝，更将其视作源自大自然稀世原矿的终生陪伴。我们很荣幸为您提供一系列专属售后服务，所有需求均可通过我们的线上客户关怀团队为您无缝安排。
PERSONALIZATION |
私人定制
We offer bespoke engraving services on selected precious metal components to make your piece truly unique. As feasibility depends on the specific design, space, and metal thickness, please consult our client care team prior to your order’s dispatch to arrange this bespoke detail.
我们为部分包含贵金属部件的作品提供私人刻印服务，让您的臻品独一无二。鉴于刻印的可行性取决于具体的设计、可用空间及金属厚度，请在作品发货前与我们的客户关怀团队沟通，为您妥善安排这项专属定制。
We offer bespoke engraving services on selected precious metal components to make your piece truly unique. As feasibility depends on the specific design, space, and metal thickness, please consult our client care team prior to your order’s dispatch to arrange this bespoke detail.
我们为部分包含贵金属部件的作品提供私人刻印服务，让您的臻品独一无二。鉴于刻印的可行性取决于具体的设计、可用空间及金属厚度，请在作品发货前与我们的客户关怀团队沟通，为您妥善安排这项专属定制。
ADJUSTMENT |
尺寸微调
While your included Premium Care Kit empowers you to refresh your beaded pieces at home, our atelier also offers professional resizing and restringing services. Whether adjusting the length of a chain or adding/removing beads for the perfect fit, our artisans are at your service via secure mail-in consultation.
尽管随单附赠的“专属养护包”已能满足您的居家串绳需求，我们的工坊依然提供专业的尺寸微调与焕新服务。无论是贵金属链条的长短调整，还是手串圆珠的增减，我们的匠人均可通过安全的邮寄寄修流程为您悉心处理。
While your included Premium Care Kit empowers you to refresh your beaded pieces at home, our atelier also offers professional resizing and restringing services. Whether adjusting the length of a chain or adding/removing beads for the perfect fit, our artisans are at your service via secure mail-in consultation.
尽管随单附赠的“专属养护包”已能满足您的居家串绳需求，我们的工坊依然提供专业的尺寸微调与焕新服务。无论是贵金属链条的长短调整，还是手串圆珠的增减，我们的匠人均可通过安全的邮寄寄修流程为您悉心处理。
MAINTENANCE |
养护
Natural gemstones like South Red Agate and Turquoise develop a unique, beautiful patina over time. Should your piece require professional deep cleaning, or if a gemstone suffers accidental damage, our experts can assess the piece remotely. We will utilize our raw ore reserves to arrange for precise restoration or bead replacement, ensuring the integrity of the original design.
南红与绿松石等天然原矿在岁月的摩挲下，会逐渐生出独特且迷人的包浆。若您的作品需要专业的深度清洁，或原石因意外受损，我们的专家可为您进行远程影像评估。我们将动用工坊的原矿储备为您安排精密的修复或配珠服务，以确保原创设计的完整性。
Natural gemstones like South Red Agate and Turquoise develop a unique, beautiful patina over time. Should your piece require professional deep cleaning, or if a gemstone suffers accidental damage, our experts can assess the piece remotely. We will utilize our raw ore reserves to arrange for precise restoration or bead replacement, ensuring the integrity of the original design.
南红与绿松石等天然原矿在岁月的摩挲下，会逐渐生出独特且迷人的包浆。若您的作品需要专业的深度清洁，或原石因意外受损，我们的专家可为您进行远程影像评估。我们将动用工坊的原矿储备为您安排精密的修复或配珠服务，以确保原创设计的完整性。